2/24 Tue. 17:30-19:15, Online Course. Tba (4 hours) Visit to New Taipei City or Taipei Smart City Exhibition. To strengthen students’ awareness and understanding of key domestic public issues, this course is specifically designed to explore several major policy challenges currently facing Taiwan. This course delves into the central concept of administrative burdens in the context of state–citizen interactions, examining the complex and often challenging experiences individuals encounter when engaging with public administration. We recognize that these burdens are not merely objective bureaucratic rules but are subjectively experienced by individuals. This understanding involves considering how individual resources and characteristics such as citizens’ cognitive resources (e.g., executive functions), their adminis-trative literacy, health status, and financial scarcity shape their ability to navigate administrative processes. These individual differences lead to administrative burdens often being unevenly dis-tributed, disproportionately affecting vulnerable and marginalized groups. The course examines how administrative burdens are constructed through various state actions, including both formal policy design (laws, rules, requirements) and informal implementation practices by public servants and “street-level bureaucrats”. We analyze how these burdens can be deliberately imposed as a form of "policymaking by other means" to achieve political goals, or unintentionally arise from organizational processes, complex information architecture, or a lack of understanding of citizens' diverse needs. Furthermore, the course explores the consequences of administrative burdens, extending beyond mere access to services. It investigates their impact on citizens’ trust in government, civic partici-pation, and general perceptions of the state, as negative experiences can have repercussions on broader beliefs about governance and citizenship. This course specifically highlights the dynam-ics of both analog and digital interactions between the state and citizens. We will examine how new technologies and e-government initiatives offer the potential to reduce existing burdens by streamlining processes, breaking down information barriers, and facilitating access. At the same time, we will critically analyze how digitalization can also create new “digital administrative burdens”. This includes, for example, the emergence of a “digital divide” or “digital inequalities” for certain population groups, through opaque or error-prone automated decision processes and information architectures (e.g., “digital cages”), or by shifting complexity and responsibilities onto citizens themselves, leading them to become “screen-level bureaucrats”. This requires a nuanced understanding of their design and implementation from a citizen-centric perspective. By integrating insights from public administration and the behavioral sciences, this course offers a comprehensive understanding of how administrative burdens operate in contemporary state-citizen interactions and their profound implications for social justice and effective governance. Date 日期 Subject 主題 Assigned Readings Required readings 指定閱讀 References Extension readings 輔助閱讀 2/24 Tue. 17:30-19:15 Online Course Introduction to the course (Liu & Vogel) n/a n/a Tba (2 hours) Poster vernissage n/a n/a 3/16 Mon. 17:30-19:15 Foundations of Administrative Burden: Concepts and Dimensions (Vogel) 1. Herd, P., & Moynihan, D. P. (2018). Administrative bur-den: Policymaking by other means (pp. 15-41). Russell Sage Foundation. 2. Madsen, J. K., Mikkelsen, K. S., & Moynihan, D. P. (2022). Burdens, sludge, or-deals, red tape, oh my! A us-er’s guide to the study of frictions. Public Administra-tion, 100(2), 375–393. 1. Moynihan, D. P., Herd, P., & Harvey, H. (2015). Adminis-trative burden: Learning, psychological, and compli-ance costs in citizen-state interactions. Journal of Public Administration Research and Theory, 25(1), 43–69. 2. Halling, A., & Baekgaard, M. (2024). Administrative burden in citizen-state inter-actions: A systematic litera-ture review. Journal of Public Administration Research and Theory, 34(2), 180–195 3/17 Tue. 17:30-19:15 Origins and Une-qual Distribution of Administrative Burdens (Vogel) 3. Christensen, J., Aaroe, L., Baekgaard, M., Herd, P., & Moynihan, D. P. (2020). Human capital and adminis-trative burden: The role of cognitive resources in citi-zen-state interactions. Pub-lic Administration Review, 80(1), 127–136. 4. Peeters, R. (2020). The po-litical economy of adminis-trative burdens: A theoreti-cal framework for analyzing the organizational origins of administrative burdens. Administration & Society, 52(4), 566–592. 3. Barnes, C. Y., & Gennetian, L. A. (2021). Experiences of Hispanic families with so-cial services in the racially segregated Southeast: Views from administrators and workers in North Carolina. Race and Social Problems, 13(1), 6–21. 4. Bell, E., Christensen, J., Herd, P., & Moynihan, D. (2023). Health in citizen-state interactions: How physical and mental health problems shape experiences of administrative burden and reduce take-up. Public Administration Review, 83(2), 385–400. 3/18 Wed. 17:30-19:15 Individual and Societal Conse-quences of Admin-istrative Burdens (Vogel) 5. Bell, E., Wright, J. E., II, & Oh, J. (2024). Does adminis-trative burden create racial-ized policy feedback? How losing access to public ben-efits impacts beliefs about government. Journal of Public Administration Re-search and Theory, 34(3), 432–447. 6. Martin, L., Delaney, L., & Doyle, O. (2024). Everyday administrative burdens and inequality. Public Administration Review, 84(4), 660–673. 5. Kleizen, B., Van Dooren, W., MacCarthaigh, M., & Vanden Abbeele, C. (2025). Stuck in the waiting room: Citizen experiences of ad-ministrative limbo in three European crises. Journal of Public Administration Re-search and Theory, forth-coming. 6. Bakgaard, M., & Madsen, J. K. (2024). Anticipated ad-ministrative burdens: How proximity to upcoming compulsory meetings affects welfare recipients’ experi-ences of administrative bur-den. Public Administration, 102(2), 425–443. Tba (4 hours) Visit to New Tai-pei City or Taipei Smart City Exhibi-tion n/a n/a 3/19 Thu. 17:30-19:15 Digital Adminis-trative Burdens and Strategies for Burden Reduction (Vogel) 7. Peeters, R. (2023). Digital administrative burdens: An agenda for analyzing the citizen experience of digital bureaucratic encounters. Perspectives on Public Management and Governance, 6(1), 7–13. 8. Kim, J. Y., Herd, P., Jilke, S., Moynihan, D., & Rodden, K. (2025). Administrative checkpoints, burdens, and human-centered design: In-creasing interview access to raise SNAP participation. Journal of Policy Analysis and Management, forthcoming. 7. Bakgaard, M., Doring, M., & Thomsen, M. K. (2025). It’s not merely about the content: How rules are communicated matters to administrative burden. Pub-lic Administration Review, 85(1), 107–127. 8. Giest, S., & Samuels, A. (2023). Administrative bur-den in digital public service delivery: The social infra-structure of library programs for e?inclusion. Review of Policy Research, 40(5), 626–645.

Upon successful completion of this course, students will be able to: ‧ define and categorize administrative burdens; ‧ analyze the origins and construction of burdens; ‧ explain the unequal distribution of burdens; ‧ evaluate the broader consequences of burdens; ‧ assess the role of digitalization; ‧ propose strategies for burden reduction.

1. Participation 30% 2. Group Presentation 70%

Date 日期 Subject 主題 Assigned Readings Required readings 指定閱讀 References Extension readings 輔助閱讀 2/24 Tue. 17:30-19:15 Online Course Introduction to the course (Liu & Vogel) n/a n/a Tba (2 hours) Poster vernissage n/a n/a 3/16 Mon. 17:30-19:15 Foundations of Administrative Burden: Concepts and Dimensions (Vogel) 1. Herd, P., & Moynihan, D. P. (2018). Administrative bur-den: Policymaking by other means (pp. 15-41). Russell Sage Foundation. 2. Madsen, J. K., Mikkelsen, K. S., & Moynihan, D. P. (2022). Burdens, sludge, or-deals, red tape, oh my! A us-er’s guide to the study of frictions. Public Administra-tion, 100(2), 375–393. 1. Moynihan, D. P., Herd, P., & Harvey, H. (2015). Adminis-trative burden: Learning, psychological, and compli-ance costs in citizen-state interactions. Journal of Public Administration Research and Theory, 25(1), 43–69. 2. Halling, A., & Baekgaard, M. (2024). Administrative burden in citizen-state inter-actions: A systematic litera-ture review. Journal of Public Administration Research and Theory, 34(2), 180–195 3/17 Tue. 17:30-19:15 Origins and Une-qual Distribution of Administrative Burdens (Vogel) 3. Christensen, J., Aaroe, L., Baekgaard, M., Herd, P., & Moynihan, D. P. (2020). Human capital and adminis-trative burden: The role of cognitive resources in citi-zen-state interactions. Pub-lic Administration Review, 80(1), 127–136. 4. Peeters, R. (2020). The po-litical economy of adminis-trative burdens: A theoreti-cal framework for analyzing the organizational origins of administrative burdens. Administration & Society, 52(4), 566–592. 3. Barnes, C. Y., & Gennetian, L. A. (2021). Experiences of Hispanic families with so-cial services in the racially segregated Southeast: Views from administrators and workers in North Carolina. Race and Social Problems, 13(1), 6–21. 4. Bell, E., Christensen, J., Herd, P., & Moynihan, D. (2023). Health in citizen-state interactions: How physical and mental health problems shape experiences of administrative burden and reduce take-up. Public Administration Review, 83(2), 385–400. 3/18 Wed. 17:30-19:15 Individual and Societal Conse-quences of Admin-istrative Burdens (Vogel) 5. Bell, E., Wright, J. E., II, & Oh, J. (2024). Does adminis-trative burden create racial-ized policy feedback? How losing access to public ben-efits impacts beliefs about government. Journal of Public Administration Re-search and Theory, 34(3), 432–447. 6. Martin, L., Delaney, L., & Doyle, O. (2024). Everyday administrative burdens and inequality. Public Administration Review, 84(4), 660–673. 5. Kleizen, B., Van Dooren, W., MacCarthaigh, M., & Vanden Abbeele, C. (2025). Stuck in the waiting room: Citizen experiences of ad-ministrative limbo in three European crises. Journal of Public Administration Re-search and Theory, forth-coming. 6. Bakgaard, M., & Madsen, J. K. (2024). Anticipated ad-ministrative burdens: How proximity to upcoming compulsory meetings affects welfare recipients’ experi-ences of administrative bur-den. Public Administration, 102(2), 425–443. Tba (4 hours) Visit to New Tai-pei City or Taipei Smart City Exhibi-tion n/a n/a 3/19 Thu. 17:30-19:15 Digital Adminis-trative Burdens and Strategies for Burden Reduction (Vogel) 7. Peeters, R. (2023). Digital administrative burdens: An agenda for analyzing the citizen experience of digital bureaucratic encounters. Perspectives on Public Management and Governance, 6(1), 7–13. 8. Kim, J. Y., Herd, P., Jilke, S., Moynihan, D., & Rodden, K. (2025). Administrative checkpoints, burdens, and human-centered design: In-creasing interview access to raise SNAP participation. Journal of Policy Analysis and Management, forthcoming. 7. Bakgaard, M., Doring, M., & Thomsen, M. K. (2025). It’s not merely about the content: How rules are communicated matters to administrative burden. Pub-lic Administration Review, 85(1), 107–127. 8. Giest, S., & Samuels, A. (2023). Administrative bur-den in digital public service delivery: The social infra-structure of library programs for e?inclusion. Review of Policy Research, 40(5), 626–645.